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The Reef Playacar Beach Resort & Spa Playa del Carmen, Playa del Carmen
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Key details
About the Resort
Ave. Xaman-Ha, Playa Del Carmen, Mx,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
The Reef Playacar Beach Resort & Spa is an all-inclusive hotel uniquely inspired by Mayan traditions and surrounded by the lush tropical rainforest and stunning coastline of Playa del Carmen. This oceanfront resort features 196 guest rooms that harmoniously blend with the natural beauty of the area and cater to couples seeking seclusion or families in search of adventure. Awarded for its excellent service, the resort offers flexible options to tailor your stay and a variety of activities to enjoy in the tropical surroundings.
Location
The resort is located just 5 km from Aeropuerto de Playa del Carmen and is in close proximity to attractions like Los Fundadores Park and Quinta Avenida. Its beachfront location is complemented by tropical gardens, enhancing the serene ambiance of the resort.
Rooms
Accommodations include spacious double rooms with air conditioning, garden views, and private bathrooms. Premium rooms offer additional amenities such as a minibar and a bottle of wine on arrival. Families can enjoy rooms designed to blend comfort with aquatic views.
Eat & Drink
The resort offers multiple dining options, including the Chulavista buffet restaurant serving breakfast and lunch, and a main restaurant with spectacular views of the Caribbean Sea. Menus are available via QR codes for easy access, allowing guests to explore various cuisines.
Leisure & Business
Guests can engage in a variety of recreational activities, including pool volleyball, non-motorized watersports like sailing and snorkelling, and nightly entertainment. The onsite spa offers a range of treatments such as the traditional Temazcal, combining ancient and modern wellness practices.
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Select your room type
The resort provides a range of accommodations, including double rooms, family rooms, and suites, all with breakfast, free cancellations, and exclusive deals.
Enjoy a range of amenities at the resort designed for your comfortable stay and remarkable experiences.
Wi-Fi
Free parking
24-hour services
24-hour reception
24-hour security
Babysitting
Babysitting/Child services
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
No pets allowed
24-hour security
Baggage storage
ATM/Cash machine
Smoke detectors
Fire extinguishers
Sports & Fitness
Fitness center
Wind surfing
Diving
Snorkeling
Cycling
Tennis court
Golf course
Pool tables
Table tennis
Yoga class
Aerobics
Fishing
Services
Paid airport shuttle
Housekeeping
Car rental
Laundry
Tours/Ticket assistance
Welcome drink
Dining
Restaurant
Poolside snack bar
Snack bar
Special diet menus
Business
Business center
Meeting/ Banquet facilities
Children
Babysitting/Child services
Children's buffet
Children's pool
Kids club
Spa & Leisure
Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Karaoke
Live entertainment
Garden area
Spa & wellness center
Sauna
Jacuzzi
Body scrub
Facial
Treatment room
Body wraps
Back massage
Head massage
Full body massage
Foot massage
Pool with view
Room features
Air conditioning
Mini-bar
Terrace
Garden furniture
Bathroom
Free toiletries
Media
Flat-screen TV
AM/FM alarm clock
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Location
Ave. Xaman-Ha, Playa Del Carmen, Mx,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
Map view
Ave. Xaman-Ha, Playa Del Carmen, Mx,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
City landmarks
152 Calle Quinta Avenida
Quinta Avenida
1.3
mi
Zona Arqueologica Playa del Carmen
3300 ft
Carretera Chetumal-Puerto Juarez Km. 282
Xcaret
3.1
mi
Mall
Playacar Center Shopping Mall
2100 ft
Parks
Xel-Ha Park
2300 ft
Paseo Xaman-Ha Playacar
Xaman Ha Aviary
1.2
mi
Carretera 109
Cenote Calavera
1.8
mi
Carretera Federal Puerto Juarez- Chetumal KM. 265 Puerto Aventuras
Bel Air Animal Park
1.5
mi
Calle Carretera Federal 109
Cenote Carwash
1.5
mi
Avenida Paseo Xaman-Ha S/N Mz. 26
Playacar Golf Club
3200 ft
Av. Benito Juárez
Los Fundadores Park
1.1
mi
Ave Benito Juarez 109 between 5a y 10a Ave
La Sirena's Fine Mexican Handcrafts
5100 ft
Museums
Museo Frida Kahlo Playa Del Carmen
1.2
mi
Museums
3D Museum of Wonders
1.2
mi
5ta Avenida
Galeria de Arte 5ta Avenida
1.1
mi
Avenida 15 Norte Mz 38 Lote 4
Fun Fitness Globetrotters
4200 ft
5th Avenue 4th and 6th Streets
Sun Jaguar
1.1
mi
Avenue With 14 Street 5a Downtown
Corazon de Mexico
1.1
mi
Playacar
Xaman Ha Ruins
3200 ft
Playacar
Ruinas Mayas
3200 ft
Night club
Coco Bongo
1.4
mi
Mall
Paseo del Carmen Shopping Mall
4600 ft
Calle Quinta Avenida 10
Playa del Carmen Archeological Site
3500 ft
Avenida 5ta Entre 6 y8
Gaston Charo Art Gallery Playa del Carmen
1.2
mi
Spa Center
Ferry Cozumel
4900 ft
Church
Nuestra Senora del Carmen Catholic Church
1.4
mi
Mall
Starbucks
3800 ft
Amusement Park
Skydive Playa
4300 ft
Beach
Playacar Beach
1.6
mi
Nearby
Paseo Xaman - Ha S/N
Hard Rock Campo de Golf
1000 ft
Restaurants
Les Crepes de Paris
1.9
mi
Avenida Paseo Xaman-Ha 25 Playacar Center
LABRIOCHE de Playa
1.2
mi
Paseo Xaman - Ha 12 Playacar
Dona Aurelia sabores Mexicanos
1.3
mi
Mza 16 Paseo Xaman Ha Lt 16 Loc. 7 Plaza Maya Pakal Playa Car Fase 2
Mamma Mia
1.3
mi
Paseo Xaman Ha - Mz16 Lt16 Plaza Pakal
Buenerrimo
1.6
mi
Ave. Paseo Tulum Local 17
La Vaqueria
1.7
mi
Paseo Xaman-Ha
Reviews and Ratings
Feedback from previous guests about their experience.
86%
liked the resort and would come back
Great location
Nice facilities
Rooms need update
Service details overlooked
8.6/10
Great
Rooms
6.2
Location
9.0
Service
7.8
Dining
6.1
Guest reviews
8.6/10
based on 25 reviews
4/5
based on 7316 reviews
7.8
7.8/10based on 1978 reviews
#62 of 331 hotels in Playa del Carmen based on Tripadvisor
Ron
United States of America,
December
2024
7.2/10
I had a decent stay at the hotel, enjoying the beautiful, green setting that felt like a jungle. The rooms provide a good level of comfort and privacy, although they could definitely use some updates. The service was attentive and polite, but I did feel a bit overwhelmed by the upselling of extras. The location is great, being so close to Playa del Carmen and the beach, which was a major plus for my trip.
Rooms
7.0
The rooms were comfortable but clearly need some investment to modernize them.
Service
7.0
The staff was very polite and attentive, though sometimes a bit too focused on upselling.
Location
9.0
The hotel is in a fantastic location, just a short walk from Playa del Carmen and right on the beach.
Dining
6.0
Dining was average; the food was okay, but I would've liked more variety and fresher options.
Facilities
7.0
Facilities were generally good, but I think they could enhance some areas, like the pool and dining areas.
Timothy
United States of America,
November
2024
8.4/10
My stay at the hotel was enjoyable overall, with clean and comfortable accommodations and a friendly, attentive staff. The location is great, just a quick stroll to the beach, which I loved. However, the dining experience could use some improvement, particularly with more variety in breakfast offerings. While the pool area was lovely, I did notice that the Wi-Fi wasn't included in the price, which was a bit of a downer.
Rooms
8.0
The rooms were clean and tidy, with great housekeeping. I appreciated the air conditioning and space, although a little more spaciousness would have been ideal.
Service
10.0
The service was amazing, with super friendly and attentive staff always ready to help out. It really made a difference in my stay.
Location
9.0
The location was perfect for me, close to Playa del Carmen and directly on the beach, which was fantastic for my beach outings.
Dining
6.0
The dining experience could be better; while there were some nice breakfast items like fresh juices, I found the options to be slightly limited.
Facilities
9.0
The pool area was well-maintained and enjoyable, making it a nice spot to relax after my beach days.
Edward
United States of America,
November
2024
6.0/10
I had a great time at the hotel due to its excellent location near the beach and downtown attractions. The staff was friendly, but the rooms left something to be desired, needing urgent refurbishment. The dining experience was limited during my stay, as some restaurants were closed. Overall, it was a decent value for money, but improvements are definitely needed in several areas.
Rooms
5.0
The rooms were musty and damp, showing their age and needing significant refurbishment.
Service
6.0
The staff offered a range of services and explained their proposals, but I found them a bit pushy regarding upgrades.
Location
9.0
The location was fantastic, close to the beach and just a short walk from the vibrant Quinta Avenida.
Dining
5.0
The dining options were limited, especially with some restaurants closed for breakfast and lunch during my visit.
Facilities
6.0
The facilities were adequate, but they felt a bit dated and could use more attention.
Barry
United States of America,
October
2024
8.6/10
The hotel is in a lovely area just south of Playa Del Carmen, surrounded by beautiful, well-kept grounds. The rooms are nice and cozy but I did notice a significant gap under the door, which was a bit of a downside. The staff is incredibly friendly and really goes out of their way to make sure your needs are met. However, I did hear from others that some guests received double beds instead of king size, which might be worth checking on if you have specific preferences.
Rooms
8.0
I found the rooms to be very nice and cozy, although there was a significant gap at the bottom of the door that let in some noise.
Service
10.0
The service was outstanding; the staff would pick up used plastic cups, wash them, and reuse them, showing their commitment to sustainability. They were super friendly and eager to help with any request.
Location
9.0
The location is fantastic, just a 20-minute walk to the center of Playa del Carmen, with charming surroundings that are perfect for relaxing.
Dining
7.0
The dining options were wonderfully varied in the evening, although there was some confusion with breakfast availability, as a couple of restaurants were closed.
Facilities
9.0
The facilities were great, especially the pool area, which was always clean and inviting.
Edmund
United States of America,
October
2024
6.8/10
I had a decent stay at this hotel, although there were a few hiccups. The location is fantastic, being just a short walk from the center and close to the beach, which I absolutely loved. The rooms were simple and comfortable, but I did experience an issue with the A/C leaking. The service varied; while some staff were super friendly, I did encounter a few issues that left a sour note during my stay. Overall, it offered good value for money for the location, but some improvements are definitely needed in certain areas.
Rooms
6.0
The rooms were pretty decent for the price, though quite simple and lacking hot water or a coffee station. My A/C leaked the entire time, which was a bit uncomfortable.
Service
7.0
The service was a mixed bag. Some staff members were really friendly and helpful, but I ran into a couple of rude ones that made the experience feel less welcoming.
Location
9.0
The location is fantastic, just a 15-minute walk from the center and right on the seafront with great pool access.
Dining
5.0
The dining experience could use some improvement. Breakfast started a bit late for those heading out early, and I wish there were more options available.
Facilities
7.0
The facilities were okay, with a nice pool area, but nothing too luxurious.
Jeremy
United States of America,
October
2024
7.8/10
The hotel had a nice location close to the beach and Quinta Avenida, making it easy to explore. The rooms were a bit dated and could use some renovations, but they preserved some natural features which was nice. The staff was friendly, though at times it felt a bit pushy with the tour sales. Overall, it’s a decent option for a relaxing stay, but not without its quirks.
Rooms
6.0
The rooms were designed to keep some natural elements but felt outdated and in need of a little renovation.
Service
7.0
The staff was very nice and friendly, though they often tried to sell tours and services, which felt a bit overwhelming at times.
Location
9.0
The hotel was in a great location, just a short walk from Quinta Avenida and right on the beach.
Dining
7.0
The dining experience was nice at first with a vast assortment of food, but the quality declined a bit during my stay.
Facilities
8.0
Facilities like the pool were enjoyable and well-maintained, providing a nice place to relax.
Andy
United States of America,
September
2024
7.4/10
I had a pleasant stay at the hotel, which had a nice location surrounded by lush jungle and a peaceful atmosphere. The service was decent but lacked some attention to detail. The rooms, while comfortable, felt a bit outdated and could use a refresh. Although the dining options were satisfactory, I felt some healthy choices were missing. Overall, it was a good experience, but there's room for improvement.
Rooms
6.0
The rooms were quite dark due to the jungle surroundings, and they felt a bit dated and shabby, but they were still comfortable.
Service
7.0
The service was generally good, with staff making an effort to provide assistance, but there were moments where details were overlooked, like the reservation mix-up for the Japanese restaurant.
Location
9.0
The location was great, about a 15-minute walk from the center, and surrounded by beautiful nature with a small waterfall.
Dining
7.0
Dining options were decent with a good variety, but it could benefit from more healthy choices. The made-to-order breakfasts were a highlight.
Facilities
8.0
The facilities were quite nice, featuring two pools and beautiful outdoor spaces, but they felt a bit underutilized.
Great location
Rooms need update
John
United States of America,
August
2024
6.2/10
The hotel is beautifully set with nature all around and has a very friendly atmosphere. However, our rooms could use major refurbishment as they felt musty and damp, especially considering the price for superior accommodations. While the staff was mostly helpful, their rudeness at times was a letdown. Overall, the location close to Playa del Carmen is a big plus, but the dining options really need improvement.
Rooms
5.0
Our rooms were spacious but in dire need of refurbishment. Unfortunately, they felt musty and damp, which was surprising for the price we paid.
Service
7.0
The majority of the staff was friendly and went out of their way to help, but there were instances of rudeness that were disappointing.
Location
9.0
The hotel is in a great location, just a short walk to Playa del Carmen, which made it very convenient for exploring the area.
Dining
5.0
The dining options were limited and breakfast started too late for those of us going on early excursions, which was frustrating.
Facilities
6.0
The facilities were nice, but they could definitely use some updates to enhance the overall experience.
Jean
United States of America,
July
2024
8.0/10
The hotel has a peaceful and serene atmosphere, perfect for relaxation. The staff was incredibly friendly and helpful, making my stay even better. However, the parking lot could be improved; it felt cluttered with construction equipment. Overall, it's a great value for the price, especially with the lovely surroundings.
Rooms
7.0
The rooms were nice, but the path to get to them felt a bit odd since it went through a busy parking lot. Still, they were comfortable enough once I got settled in.
Service
8.0
The service was mostly very good, with staff quickly maintaining the premises after a rain shower. However, there was one staff member whose customer service didn’t match the high standards set by the rest of the team.
Location
9.0
The location is perfect for a quiet getaway, surrounded by gorgeous scenery. However, I would advise against the nearby holiday club sales pitch as it felt a bit pushy.
Dining
6.0
The dining options were decent, but breakfast could have started a bit earlier than 7:30 to accommodate those heading out for excursions by 7.
Facilities
8.0
The overall facilities were well-maintained and added to the enjoyable atmosphere of the hotel.
Arthur
United States of America,
July
2024
7.6/10
I had a lovely stay at the hotel, which is conveniently located just a 15-minute walk from the center. The rooms were decent, but they lacked some basics like hot water and a coffee station. The staff really made our stay memorable with their attentive service and fun activities. However, I would recommend avoiding rooms in the middle of the building due to the connecting doors. Overall, it was a good experience, but there’s definitely room for improvement.
Rooms
6.0
The rooms were quite simple and lacked hot water and a coffee station. They were decent overall, but I suggest avoiding the rooms in the middle due to shared doors.
Service
9.0
The staff worked tirelessly to provide a wide range of activities, and they were very attentive to our needs. I appreciated their efforts.
Location
9.0
The location was great, just a short 15-minute walk to the center, which made exploring easy. The area felt safe and clean, too.
Dining
7.0
The dining options had plenty of healthy choices, but they didn't have many vegan options. Overall, the food was alright, but not outstanding.
Facilities
7.0
The facilities were nice, especially the pool area, but I feel like they could benefit from some maintenance to enhance the experience.
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